Acer Support is likely wrong. Compatible hosts are listed here. Magix Video Pro X and Movie Edit Pro are not.
I am a long-time DAW user and a Samplitude user since Pro X. I've used lots of other DAWs and used Sonar for many years, but after trying Pro X I bought it and never looked back, and I have no regrets. Samplitude works better for me than most other DAWs and I use it's features more than the add-ons in other DAWs. A few months ago I upgraded to Samp Pro X3. I'm very happy with Samp - as you can tell, I'm practically a fanboi. But as happy as I am with Samplitude, I am just as annoyed and frustrated with support from Samp's company, Magix. I have read here and on other forums of Samp users complaining about Magix's poor support, and lately I have experienced it myself. I have been having an issue with some of the virtual instruments in Pro X3 Suite. I opened a support ticket a couple of weeks ago and I got a few responses from Magix support, but when they couldn't easily solve the problem they stopped responding to me. Calling the Magix U.S. support telephone number, I've never had anyone answer the phone (other than a recording) and no one returns my call when I leave my number. I have read posts here and on other forums since I've owned Samp and I know many other Samp users have been frustrated with Magix's lack of support... some posts suggest that the U.S. support number is nothing more than a joke. Even the support tech who was at first communicating with me told me that '(Magix) cannot provide full Support for the US' - so basically, Magix will take our money but won't always help us in areas where their software is broken. So I have a serious question I'd like to ask other Samp users who cannot get their Samp issues resolve through Magix support - what do you do? Do you just live with your problem? Do you use another DAW to cover for the problem areas of Samp? Have any of you returned your software for a refund? Have some of you dumped Samp simply because of the poor support issue? Class action lawsuit?
Just wondering how others are dealing with being ignored by Magix support. And wondering if this is just something I need to accept as part of the price I pay to use Samplitude?